TELEPHONE AUTOMATED CALL BACK SYSTEM
Introduced 26th June 2024
What is Automated Callback?
Automated callback is a feature of our telephone system that allows a caller to choose to be
called back rather than wait on hold in the call queue. When a Patient Services
Administrator becomes available, the system will call you back and when you answer, you will
be connected to the receptionist.
How Do I Request a Callback?
Requesting a call back is easy and will allow you to keep your position in the call queue
without waiting on hold.
1. Call our friendly teams on 01271 376655
2. If your position is four or above in the queue, you will have the option to log a call back
from us. Your position will now be held in the queue and when you reach position 1 our automated call
system will ring you back and connect you with a member of our team.
Important information
- The callback system is not able to initiate a call back if your telephone number is
anonymous or blocked, it will then prompt you to enter a number of your choice. - If you are unable to answer your telephone when the system is calling you back,
it will try 3 times in total at 5-minute intervals. If you do not pick up any of these
calls you will need to call us again. - If your telephone or mobile goes to voicemail at any point during the three
attempts of us calling you back because your mobile phone is switched off or not
in signal, the team will leave you a voicemail message instructing you to call us
back at your next convenience. We will not attempt to re-call you.
Feedback
We will of course continually monitor this system and we welcome any feedback from you.
Information correct at time of publication 26/06/2024